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Privacy policy

1. scope and applicability

The Flame GmbH, located in 6200 Jenbach (Tyrol), Austria (Schalserstraße 41), ATU 73712869, hereinafter referred to as “the Website Operator”, owns and operates this Website.

This Privacy Policy states that any information you provide to the Website Operator when using this Website may be used by the Website Operator to optimize the Website and its offerings. This Privacy Policy applies in conjunction with the Website Terms of Use.

The website operator reserves the right to change this privacy policy at any time without prior notice. Only the current privacy policy applies.

2. data processing

When you visit this website, the website operator may collect personal data from you if you are asked to provide this data (directly) during booking, inquiries and newsletter registration. However, the Website Operator will use this data only for the purposes of use set forth in this Privacy Policy and undertakes to keep confidential and protect the personal data collected in this way. This Privacy Policy describes the purposes of data processing with regard to this website, the cooperation with third party providers, the use of cookies, and how you can protect your rights regarding your personal data.

The website operator collects, stores, processes and utilizes information about customers and visitors to its website for the purpose of conducting its business, to inform you about those packages and services, to offer them accordingly and to compile web statistics. The information you provide to us will be used to contact you, with your present consent, as appropriate, for example, to notify you of changes regarding the operation of this website or to offer you services/services that may be useful to you.
The website operator explains below which data is collected and how it is recorded.

3. storage

The data collected by the website is stored at a server in Austria. The data is stored there for a period of 5 years. Security saves are made 2 times per week.

Data storage

During your use of the Website, the Website Operator collects certain data from you and uses it for various purposes. The type of data collected and its use by the website operator depends on the data in question. This privacy policy distinguishes the following categories of data:

  • Anonymous data
  • Log data
  • Personal data

More detailed information about which data is stored can be found under data collection.

Where can I view data stored about me?

Website data

According to the new GDPR (=General Data Protection Regulation), you are entitled to obtain information about the data collected from you, to obtain rectification, to request erasure, to lodge an objection and to claim the right to limited processing. We take your concerns very seriously. If they wish to claim any of the above rights, contact us at:
+43 (0)5244 62 59 2

4. data protection

The Website Operator takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction.

The website uses SSL (Secure Sockets Layer) for encryption. This ensures the confidentiality of your personal information over the Internet.

You yourself can also help and contribute to the protection of your personal data on the Internet by taking appropriate precautions. Change your password frequently. When doing so, use a combination of letters and numbers and make sure to always use a secure web browser and keep it updated.

The website operator has taken protective measures to ensure that your personal data is always accurate, complete and up to date for the intended uses. Of course, you have the right to access and change the personal data you have provided at any time. You can help us ensure that your contact information and preferences are accurate, complete, and up to date. You may also request a copy of your personal information by contacting us at the email address listed below.

5. description and collection of data categories

Anonymous data

The anonymous data is used to anonymously analyze the use of the website and only for anonymous statistical purposes. Anonymous data collected by the Website Operator includes the following (“Anonymous Data”):

  • the browser type and version
  • general information about the operating system
  • the current date and time

Log data

Log data is used exclusively for the operation of the website. However, we reserve the right to use Log Data as anonymous data in accordance with this Privacy Policy. Each time the website is accessed, the data relating to this access is stored in log data. The log data includes in particular:

  • Site through which the user entered the website
  • Switching to other sites on the website
  • Number of sites viewed and dwell time
  • Number of data requested
  • Status of the access (e.g. file transferred, file not found, etc.)
  • IP address data, location, stored language

Personal data

The website operator uses the personal data for the following purposes:

  • to contact the user, based on existing consent of the user.
  • Customization of the website and its products according to the user’s interests and preferences (including the selection of ads on and off the website).
  • general improvement of the products and services of the website operator.
  • to ensure the valid execution of third-party services.

The website operator collects your personal data, i.e. information that allows the website operator to identify you. The collection of your personal data is voluntary to the website operator by entering and submitting data in the respective forms on the website. Personal data search includes in particular:

  • First name
  • Last name
  • Address
  • Country
  • Language
  • E-mail
  • Phone no.

The website operator only intends to use the personal data in accordance with this privacy policy. However, the website operator reserves the right to use the personal data for other purposes, provided that such use for other purposes is required or permitted by law.

If you do not want the Personal Data to be used by the Website Operator, you may notify the Website Operator at any time and it will stop using the Personal Data for such purposes.

6. content and services of other providers

The transfer or disclosure of your personal data is based on central functionalities. Thus, in the case of the tools mentioned below, your personal data is stored from this website on the server of an external service provider. This is done in compliance with all data protection and data security aspects.


The Contact Form 7 e-mail tool by Takayuki Miyoshi is used to send contact requests. If you send inquiries via contact form, your data from the inquiry form including the contact data you provided there will be stored for the purpose of processing the inquiry and in case of follow-up questions. This data will not be disclosed without your consent.

The website operator points out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Despite impeccable protective measures taken by the website operator, complete protection of data against access by unauthorized third parties is not possible.

Analytics Software

The website uses analytics software from Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies (more information about cookies can be found here).

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Before the IP address is transmitted to Google, the last eight digits of the IP address are shortened and anonymized. Only in exceptional cases will the full IP address be transmitted to Google’s servers in the USA and shortened and anonymized there.

Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on your website activity and provide other services and search engine activity.

Facebook Remarketing / Retargeting

Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, a direct connection is established between your browser and the Facebook server via the remarketing tags. Facebook thereby receives the information that you have visited our site with your IP address. This allows Facebook to assign the visit to our pages to your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, see Facebook’s privacy statement at If you do not want data to be collected via Custom Audiences, you can deactivate Custom Audiences here.

Conversion measurement with the visitor action pixel from Facebook

With your consent, we use the “visitor action pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) within our website. With its help, we can track the actions of users after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, which means we do not see the personal data of individual users. Facebook stores the collected anonymized data on their server. Facebook links this data, legally compliant according to your privacy policy, to your Facebook account and shows you content that matches your interests and preferences. Furthermore, a cookie may be stored on your computer for these purposes.
This consent may only be given by users older than 13 years of age. If you are younger, please consult with your parent or guardian.

Social plugins

The Website uses plugins from third-party social media providers, including the following:

  • Facebook (operated by Facebook, Inc. or one of its subsidiaries)
  • Instagram (operated by Facebook, Inc. or one of its subsidiaries)
  • YouTube (operated by Google or one of its subsidiaries)

The social media plugins of the social media providers enable special functions that may be useful and interesting for you. These special features include, for example, the ability to share certain content of the Website with third parties (e.g., by using the share function of Facebook) or to highlight your interest in the Website to third parties (e.g., by following the Company through a corresponding function of Twitter).

You are hereby informed that when activating such social media plugins, your browser automatically connects to the servers of these social media providers. Therefore, said social media providers may collect data from you, such as IP address, browsing behavior, etc., even if you do not use its services or the corresponding functions. If you are logged in to such websites, the respective social media providers may identify you by means of a cookie and/or your IP address and associate your visit to the website with your profile. If you wish to avoid the collection of such data by the social media provider, you should ensure that you are logged out of the respective website of the social media provider. As mentioned above, even if you are logged out, the social media provider may collect and analyze your data due to the described implementation of the social media plugin.

The website operator has no influence on which data the social media providers collect and how this data is used by the social media providers.

The social media providers provide information about the purpose and scope of the collection and use of your data, your user rights and the corresponding options for protecting your privacy. Such additional information can be found as follows:

  • Facebook:
  • Instagram:
  • YouTube:

7. why is data collected?

The website operator collects and uses your personal data to provide you with convenient access to this website and to continuously improve the website and its offerings. In addition, anonymized data about your behavior is used for statistical and analysis purposes, in turn to optimize web content.

In addition, when data is collected, personalized information and offers may be provided to you and your stored data may be assigned to you. This allows, for example, that you do not have to fill out forms more than once or that existing services can be displayed.

This website uses third-party services, see above. To ensure the correct execution of these services, additional data is recorded.

If you are not interested in being kept up to date on the latest developments and current product and service information, you can notify the website operator here at any time.

8. how is the data collected?


If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact data you enter there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent. For sending the forms we use an e-mail tool called Contact Form 7. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by unauthorized third parties is not possible.


A cookie is a small file that is placed on the hard drive of the user’s computer or device, if you allow cookies in your browser settings.

Cookies help the website operator analyze website traffic. In addition, cookies tell the website operator that you are visiting the website. Cookies allow the website to respond to you as an individual. The website is programmed to adapt to your user behavior by collecting and storing information about your interests and preferences. All this is done with the help of cookies.

Overall, cookies help the website operator to provide you with a better website by showing him which pages are useful and interesting for you.

A cookie does not give the website operator access to your computer and any information about you in any way, except for the data that you voluntarily provide to the website operator.

You can accept or reject cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies if you prefer. However, returning cookies may prevent you from fully using the website. You can find more information about cookies and your browser settings here.

Google Analytics cookies

As mentioned above, the website operator collects standard Internet log information and details about your behavior patterns using Google Analytics cookies. The website operator does this to improve the website. This information does not contain any personal data. However, data used for analytics purposes may be linked to personal data collected by this website or otherwise.

For more information about Google Analytics cookies, click here.

9. objection

Facebook Opt-Out

Here, Facebook offers you the option of setting yourself which content will be displayed to you in the future and which target groups you belong to.

Google Opt-Out

To give you more choices about the collection of their data by Google Analytics, Google has developed the Google Analytics opt-out add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that website visit information should not be sent to Google Analytics. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself.

You can find more information about the Google Analytics deactivation add-on here.

Tip: General deactivation of online advertisers

Furthermore, you have the option here to exclude online advertisers from the outset.

Contact for objection

According to the new GDPR (= General Data Protection Regulation), you are entitled to obtain information about the data collected from you, obtain rectification, request erasure, object and claim the right to limited processing. We take your concerns very seriously. If they wish to claim any of the above rights, contact us at:
+43 (0)5244 62 59 2